Trying to locate a recording in the cloud

We contracted with a funeral home recently to stream & record a funeral service, via Zoom, and to save it to the cloud. Apparently the livestream worked fine; however, the funeral home has not been able to find the recording anywhere. (I don't think they're particularly computer-literate, to be frank.) Is there any way to find and retrieve the file directly, as the funeral home has apparently given up trying? It's very important to the family members who weren't able to attend... Thanks in advance.