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There really needs to be a way to exclude certain participants from being counted for breakout room assignment.

I initially had problems provisioning our phones with our new broadband provider (Sky Business Broadband in the UK), I eventually figured out that they would provision without issue if I separated our wifi signal to separate 2.4ghz and 5ghz networks and connect to the 2.4ghz. (Phone wifi dongles are 5ghz compatible btw).Problem is, on 2.4ghz the phones disconnect randomly (but usually daily) - So I've re-attempted to try and figure the 5ghz provisioning problem.I presume it's router settings for 5ghz, but I don't work in IT and my knowledge only goes so far.After speaking with our Business Provider, they've now informed me our phones are not compatible with their service - only analogue phones will work.  I'm really puzzled now, I've tried support with Zoom - but they just keep emailing links to various pages on Zooms help pages or even here within the forum (not even relevant links).Anyone had similar issues - or can make sense of this?

Hi.I'm a bit confused about the zoom apps. I have to take an admission test for my university, and they asked me to download Zoom. However, I only can find the app "Zoom Workplace", and not the app "zoom client for meetings". Is Zoom Workplace the new app that also includes Zoom client for meetings? If not so, where can I download the second one? Because in the download area I can only find ZOom Workplace.Thank you in advance.     

The error is:  execute SQL error, method: PRIMARY.MeetingOccurrenceInfoMapper.getItems, rawSQL: SELECT meeting_number, occurrence, account_id, meeting_id, create_time, modify_time FROM ZMWEB_MEETING_OCCURRENCE_INFO WHERE meeting_number = #{meetingNumber}

I have an account *******@gmail.com, where we regularly make some clips for our clients!And now they are gone! We have never placed them to Trash or Bin. In all my accounts of admin account I dont see my clips (nothing in the trash) Help please! It is urgent!

I work in a large multi-institution scientific collaboration (LIGO scientific collaboration ). We are organized into   groups/teams made up from people from around the world. The teams that I am on have meetings very week with rotating chairs from different institutions.  I wonder if there is a way to allow co-chairs from different institutions to control a meeting without having to log in/log out and assign co-host each time. Access to meeting recording and AI notes are also an issue. This allow one meeting coordinatesa to be put into peoples calendars and makes it easer when the person who created the meeting can't attend. This is a convenience issue not one of capability.

Zoom automatic paused screen sharing when I shared YouTube and made it full screen.  And I can not turn it off.  But sharing was continue when I restore YouTube.  Why?

Hi there,I've just done an update of my software Zoom and now I can't open a whiteboard anymore. Here is the error message I have. Of course I uninstall, reinstall, restart my computeur, etc...Erreur de connexionImpossible de charger ce tableau blanc (5000)error code:das_6e1ff531-a7ad-483e-9f35-4efd372139bb:500 (s-code-67749c080b8-1760951456273)Signaler un problèmeConnection creation failed (30003)Thanks in advance for your help

Not possible to schedule a meeting;Code d’erreur : 4294967295

No text available

If I start a meeting on Workplace, it doesn’t open for anyone and shuts down on its own. This happens not only to me but also to others. Is there some problem with Zoom?

Hi there fellow zoom users,Today I had to abandon a meeting and switch to another platform, because when I started the meeting the system shut it down displaying ~ 5second timer notice. Participants saw an Invalid meeting ID message. Have never encountered this before. Is there an issue with zoom today (20 October 2025) others are aware of, or why is this happening with no change in settings or meeting setup approach? Once I finished the meeting on the other platform, I came back here and tried to set up another and got this message:Invalid meeting ID, (3,001)Appreciate any insights to what is going on.Thank you

Donde puedo obtener un informe de lo que ha ocurrido en zoom entre las 9:30 y 10:15 de la mañana de hoy día 20/10/2025 en la zona de Madrid. Las reuniones que debían iniciar en ese rango horario no permitían el acceso y además no permitía crear reuniones nuevas. ? 

I'm trying to start a new zoom meeting and it is not starting. I have spoken to one other person and they are having the same problem. Is there a problem with zoom at the moment?

Can anyone tell me how to solve this issue? 

Ysterday was recrding there and today is not even in trash. It there any possibility to recover it?

I can't access to any recording and suddenly they are gone altogether.  They don't exist in even trash folder I could access to them and they existed till yesterday. Please help ASAP it's an emergency, I have to send them to my clients till today

Hi, Is anyone experiencing the same problem.  I cannot find any recording in my admin page.  

I am using the Zoom free services that once included surveys. I no longer see a survey management option and all my surveys have disappeared. Please advise.

I am unable to save my AI Summary after a meeting to a doc file. Does anyone know how to do this. My goal is to share my edited summary with the other participants.

Yesterday my meeting was cut off at 40 min b/c of the change in free accounts.  I was unaware of the change even though I am using Zoom 3x/week.  I paid for an upgrade, as I needed Zoom for my tutoring business then went back to my emails to find out what was going on.  The emails said I was offered a discount for the first year, but when I clicked on the link, it said I was ineligible for the savings, presumably because I had paid for an upgrade minutes before and during that process, no discounts were mentioned.  l am unhappy about this process, would like to discuss it with someone, but that does not seem possible.  How to proceed to get some help??

I have reported this problem for numerous times but there is no any customer support or solution given. I subscribed the Pro Account since last April, it's really annoying and unsatisfying as I have to CANCELLED the meetings I scheduled before! Please solve this issue as soon as possible before I completely disappointed in ZOOM! 

Hello! Over the past few weeks I've struggled a couple of times where zoom meetings I have scheduled (in Outlook with the Zoom plug in) have then not allowed me to start the meeting. I have been stuck in a waiting room waiting for the 'host' to start the meeting, along with the other attendees. But I am the host? I have tried logging in to Zoom newly but otherwise not sure what I can do here. This isn't happening with all my zoom meetings but most of them. Any ideas why?  Thanks

Please help me, after the last update, I can't create any meeting. All of them with these errors.I get error code : 4294967295. How to solve this?

Saludos a todos. Siempre he grabado en la nube a 720P, con una resolucion de 1280x  pero de pronto los videos que bajo vienen con una resolucion de 640x360 pixels. La verdad que ha sido una faena porque la grabación se ve con poca resolucion y muy baja calidad cuando desde mis equipos  1.- No he cambiado ninguna variable de HD2.- La reunion del domingo la primera si me grabo a 720P pero cuando paro la grabación y pongo a grabar la segunda en la nube, cuando voy a bajarla me sale recording_640x360.mp4Hago pruebas de ancho de banda y todo bien, con test de subidas y bajadas 400 megas en total.No es por ancho de banda, andemas de una reunion a otra solo paramos 15 minutos, paré la primera grabacion para que se quedara renderizando en la nube, y puse a gabar una segunda a los 15 minutos. Pero esta ultima me bajó la la calidad de mala manera.Alguien mas le ha pasado? CUANDO ME DESCARGO EL VIDEO VIENE CON ESTA RESOLCUION BAJA. ME PUEDEN DAR AYUDA POR QUE? N