Connection creation failed (30003) | Community
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Newcomer
October 20, 2025
Question

Connection creation failed (30003)

  • October 20, 2025
  • 1 reply
  • 4 views

Hi there,

I've just done an update of my software Zoom and now I can't open a whiteboard anymore. Here is the error message I have. 
Of course I uninstall, reinstall, restart my computeur, etc...

Erreur de connexion
Impossible de charger ce tableau blanc (5000)
error code:das_6e1ff531-a7ad-483e-9f35-4efd372139bb:500 (s-code-67749c080b8-1760951456273)Signaler un problème
Connection creation failed (30003)


Thanks in advance for your help

1 reply

MGSR
Community Manager
Community Manager
October 20, 2025

Hello @GreggBazin,

Welcome to the Zoom Community! We're glad to have you here.

We're sorry for the inconvenience. Our engineers have identified the issue, and it should now be resolved. Kindly refresh the app and let us know if the problem persists. We appreciate your patience and are here to assist further if needed.