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Hello, I was receiving therapy sessions via Zoom. However, last time, even though I connected, the meeting host didn't receive a notification that I joined, and they requested payment, even though I hadn't logged in. This happened during a meeting that started at 12:00 PM on February 6th, 2026. I joined at 12:12 PM, and the meeting ended at 12:25 PM. I need proof that I attended the meeting. If necessary, I can share the meeting link, time, and details. I await your assistance.

Hi everyone 👋I’ve recently started hosting larger Zoom meetings (50+ participants) regularly, and I’m running into intermittent screen-sharing problems when more than one person tries to share at once in scheduled sessions. Sometimes the screen stops updating or participants report lag, even though my internet is stable.Before posting here I searched to see if others have asked about this already, but I didn’t find the exact scenario I’m experiencing. I want to make sure I’m following Zoom best practices and not missing a setting that could help.Here’s what I’m doing so far: Enabling “Host only” screen sharing for large webinars. Making sure all participants have the latest Zoom version. Using stable wired internet for my meetings. My questions for the community are: Are there recommended settings in Zoom Meetings (for example, ad

How does one find one's pin or set a pin number in one's zoom account.  The great brains at Zoom have not made this intuitive. 

Is Zoom Rooms a service you have to have as part of the pro membership? We have 2 users/admins and do not split anything into separate rooms for small group discussion. Is that what Zoom Rooms is for? We tutor one on one and sometimes use the whiteboard and do share our screen, etc. a lot. Does it cost extra?If it is not a necessary part of the account in our case, is there a way to delete Zoom Rooms?Thanks in advance for your help!Terrie

After our zoom meetings, we send the recorded meeting to our users. However when they enter the secret code, they receive a message of wrong secret code and cannot access the recorded meeting. 

I got off the plan that cost $18/month because it had more bells and whistles than I needed and was offered Zoom basic for $7.99/month.  I am supposed to get four meetings per month that can go beyond 40 minutes, but in fact all of my meetings are being cut off at 40 minutes.  Has anyone else had this problem, and if so, have you found a solution besides just giving up on Zoom basic?  

I am no longer receiving email summaries from the AI companion.  Looks like they are in the chat but not via email.  When reviewing the settings I do not see the following setting: (Optional) Select the checkbox next to Include the full summary text in the email sent to users to send the full summary as part of the email to appropriate recipients." Also in AI Companion Managment Summary List the "share" button is not longer enabled.  Edit and Delete are enabled and active.  Any REAL HUMAN assistance is appreciated! Barry

I love Zoom. It’s the best webinar platform. HOWEVER, there are two features that I absolutely HATE:When I join a meeting, Zoom launches an extremely annoying calendar that I have absolutely no use for. I could ignore it, but I tend to close it because I don’t want it there. This is an extra step that‘s reminds me of when a person sticks a flyer on my car that I have absolutely no interest in: it’s like they’re saying, “Here, you throw this away.” [Mitch Hedberg] After leaving a meeting, ZΩOM KEEPS RUNNING FOR ABSOLUTELY NO REASON. I don’t want apps running that I’m not using. No other app I use does this. I don’t understand why it’s doing this, other than so that I don’t have to relaunch it next time - BUT I WANT TO BE THE ONE TO DECIDE TO LEAVE IT RUNNING OR NOT.Is there a way to:Make the calendar NOT open when I join a meeting? Make Zoom QUIT COMPLETELY when I leave a meeting?

Hi there,I am hosting a webinar with some vulnerable people as Panelists. I would rather they did NOT see the questions coming in from attendees in the Q&A, as it’s a sensitive subject. I would prefer me, as the host, sees the questions and fields them to the appropriate panelist verbally, for them to answer.I have the Zoom Webinars account, with up to 1,000 attendees.Looking at other support comments and speaking to the Virtual Agent, they suggested two things:“When scheduling or editing your webinar, go to the Q&A section and uncheck Allow panelists to view attendee-submitted questions.” - But this option does not exist.  And it suggested I use the Chat function instead - and limit what Panelists can see in the Chat. However, I do not have any option of Chat function either.Thanks - any help much appreciated!

Hi Zoom Developer Community,I’m currently in the process of submitting my app for Beta Testing on the Zoom Marketplace.After completing all mandatory requirements and switching the environment to Production, my app failed the Security and Privacy Compliance Review with the following message:“We noticed your app supports TLS 1.0 & TLS 1.1, which are considered insecure. Please consider ceasing/upgrading these versions.”However, I’ve verified multiple times that:TLS 1.0 and 1.1 are completely disabled on our servers.Only TLS 1.2 and 1.3 are enabled for all inbound and outbound HTTPS traffic.The backend (Node.js / NestJS) runs behind a reverse proxy with strict SSL configuration.We’ve attached full configuration and connection test screenshots in our reply to the Marketplace team as proof, but the rev

I hope you’re all doing well. I’m reaching out to get some advice from experienced users and experts here in the Zoom Community.Here’s what I’m experiencing:• Zoom Version: [e.g., 6.xx.x — Desktop/Mobile]• Platform: [Windows / macOS / Android / iOS]• Problem started: [Date or after update]• Description:[Write a clear description of the issue you’re facing — e.g., screen sharing not working, audio issues, meeting settings, etc.]I’ve tried the following troubleshooting steps so far: [Step 1 — e.g., reinstalling Zoom] [Step 2 — e.g., checking audio/video settings] [Step 3 — any logs or error messages] Despite these steps, this issue still persists. I’m hoping someone here might know what’s going on or has a suggestion that can help. 😊Questi

HiI have been teaching on zoom for 6 years - and yesterday I found the meeting links were not sent out. I did what I normally do - arrange a meeting, then click send email. No emails went… why could that be? Has anyone else suddenly found this? Thanks 

Is there a way to edit how a link looks when shared?  It currently looks like a zoom meeting link to be in a zoom link.  

Recently, on 3 separate occasions, I logged in as a guest to another host’s scheduled meeting. When I clicked on the invite link, it logged me in multiple times, I appeared in the participant window as 3 times???- and I couldn’t close any of the “2 extras” and had to log out completely- but when I tried to re-enter the meeting the same problem occurred...ANY SUGGESTION OR HELP AS TO WHY THIS IS HAPPENING??? 

Experiencing a regression since upgrading from 6.2.x to 6.3.10.7150. When I share my screen, the first time it works as expected. The second time, it just shares a black screen. If I force-kill the zoom client, and re-join the meeting, I can share again.  

Currently using Arch Linux with Wayland.  With the latest zoom installed (6.6.0), using pipewire for sharing.  The first time I try to share a screen or window, it works fine.  If I stop sharing and try to share again, it only shares a completely black window or screen.  Immediately after I stop sharing the first time, I get the following messages in ~/.zoom/logs/zoom_stdout_stderr.log*** pw_stream_set_active called from wrong context, check thread and locking: Operation not permitted *** impl_ext_end_proxy called from wrong context, check thread and locking: Operation not permitted 'this->recurse > 0' failed at ../pipewire/src/pipewire/thread-loop.c:62 do_unlock()I cannot figure out if this is a zoom problem or a pipewire problem.Everything works fine in X11.

Help!    I have tried everything:  - uninstall and reinstall - audio test (correct  - only - speakers and volume up to 100%) - Clearing cache - checking permissions - adjusting computer audio settings (various...remind me)   This is only happening on my new laptop. When I sign into my old one it works fine.    What the issue it:  When I test speakers, you basically can't hear anything. When I put my head really close to the computer, I can hear the very very faint ring tone. Computer audio is on. Sometimes it makes a brief sound or crack before going quiet. The microphone test works perfectly.    Any ideas? The new computer is a ASUS Zenbook pro.

I have the newest zoom update (5.11.0), and I really need to switch to dark mode because light mode is very straining to the eyes, especially with a huge iMac screen close to my face. however, the "dark" option is not available. in fact, the "theme" category is nowhere to be found in my settings on general in zoom.  where can I enable dark mode here in this?I use macOS High Sierra 10.13.6. pls, I need a quick answer to this, or i'll probably go blind after some time. 

I cannot remove the blurred background on Zoom meetings. It isn’t the blur from the app settings - it’s a softer background blur. For context: I have a paid pro Zoom account and I’m on Mac Pro. I have checked my default computer cameras and the blur is gone - this is definitely a Zoom error and not a computer problem. I’ve also already:gone through all the video settings and unchecked everything restarted zoom restarted my computer reinstalled zoom with a computer restart gone through my computer system library and searched for hidden zoom files to make sure all settings were totally removed + emptied trash updated the newly installed zoom to best work with a silicon chipAfter the update, the background was clear for less than a second then immediate reverted to soft blur. I’ve spent way too much time on this. I need a clear background for work. Help please.

I began receiving this message, "An unknown error has occurred" a month ago when trying to Live stream a Meeting to my Facebook profile.  How can I resolve this?

Zoom cannot access my iMac Contact list. How to fixI am a subscriber to Zoom.Until recently, using my iMac I have been able to set up meetings whenever required. A few weeks ago this changed, and now Zoom cannot access my Contact list, so I cannot invite any of my friends or colleagues to join my meetings.I am therefore paying for something I cannot use. Has Zoom made a policy change to stop Apple users having access? How can I resolve this situation? Thanks, Chris from Bowral N.S.W.

I have uninstalled and reinstalled and I am unable to see the option to record while on a zoom meeting through my iPhone. I click on the three dots but the option is not there to record nor save to system. My classmates are able to record and are using the free version as well even during my zoom meeting they are able to record.

I used to have a Zoom paid account as president of our local photo club, and my Zoom meeting login name was admin.photo club. I transferred this to another committee member, and now use my personal but unpaid Zoom account for logging in to other personal meetings. But my name still comes up as admin.photo club, and I have to change it after logging in, to my real name. How can I get it permanently changed? Thanks,   Richard Stern

Hi there, I have a recurring meeting for next 10 weeks. I was alerted by someone trying to register that some of the sessions are greyed out on the registration page. I think this is because it was going over 100 people, so i just paid more to upgrade to 500 people. But when i click on registration, the same sessions are still greyed out. I’ve checked my account and says 500 limit for meetings so seems to have taken effect… Any tips?  

Hi folks, We have automatic closed captioning enabled but during zoom meeting the option for CC is not appearing. Is anyone else having these issues recently? Previously we had auto CC enabled but in meeting the option that would show up was for manual CC. I made sure that manual CC was disabled and auto CC enabled, through the web portal. During zoom meeting the option for CC still prompted us to assign someone to manually do CC. I went through this meeting to the settings and noticed that manual CC had somehow been enabled, even though we had just disabled it. After disabling, again, and making sure the auto CC was still enabled, the zoom meeting no longer had the CC option at all. I rebooted Zoom. Signed out and signed back in. Restarted my computer, and the problem persists... Help...