Explorer

Question

Cloud storage is full and need to delete, but cannot find previous cloud recordings

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Cloud storage is full (7.67 GB used out of 5 GB)

I would like to delete previous recordings to make space.

However, I cannot find any previous cloud recording both in management page and recording page...

How can I resolve this situation?

Recordings

Firas_ghobber

Community Champion | Partner

Hello,

It seems you may not have the necessary permissions to access the recording. Please check the recording configuration and your member role.

Reference : Managing and sharing cloud recordings (zoom.com)

If you find the response helpful, please mark it as a solution.

Best regards,

Firas

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S

spjobAuthor

Explorer

Hello,

I am an account user, and I automatically have the right to view and edit. However, I still cannot see any recordings yet.

Also, how can I attach file to this message as you did? I wanted to send the image of captured setting page, but could not find the way to attach the file here.

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Firas_ghobber

Community Champion | Partner

Hello,

Please share your email address so I can send an invitation via Zoom Team Chat.

Best regards,

Firas

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Y

Yuriy Koziy

New Member

solved for me by visiting: https://zoom.us/recording/

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harrietsloane

Newcomer

That mismatch is so confusing when the storage meter says full but there's nothing to delete. One thing that helped others here was checking the recordings from the web portal while signed in as the account owner, since the list can look empty from a regular user view. It's also worth checking whether an admin or a different user on the account owns those recordings, so you're looking in the right place. Hoping you get the space freed up soon.

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