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Replies in chat are not shown


Oftentimes I cannot open the replies to messages in the regular Zoom Chat. The chat shows me "3 replies" but when I click on it, only my own text box for responding is displayed. One of my colleagues has the same problem. Does anyone know how to solve it?


Community Champion | Customer
Community Champion | Customer

Hi, @TLH123,


Does the blue Reply link get a grey shadow around it when you hover over it?


When I click anywhere in the grey area around "2 Replies", it opens right up.  I'm using Windows 10 with Zoom version 5.12.9.  What type of device and operating system (and version) are you using?

Ray - / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !

Hi Ray,


thanks for responding. Yes, it gets a grey shadow, but when I click, only my own textbox is shown (as in the picture below). I am using windows 10 and zoom version 5.12.3.