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I cant access the zoom app on a new macbook I just purchased due to error code 5003. I have a spectrum standard internet and router and do not have this problem on any other computer within the same network. I have contacted my companies technology agent and they have never seen this issue before. We have tried reinstalling, updating, shutting down, and nothing has worked.
Other things to note:
can someone help me as I need access to zoom for work.
Hey @Shola, give this a try:
1. Close the Zoom app by click Quit Zoom.
2. Delete folder ~/Library/ApplicationSupport/zoom.us/data
3. Delete file ~/Library/Preferences/zoom.us/ZoomChat.plist
4. Terminate all cfprefsd processes. In Terminal, input following command:
5. Uninstall Zoom
6. Reboot your Computer
6. Reinstall Zoom from https://zoom.us/download
After finishing all the above steps, try logging into the Zoom app to see if it worked.
I have the same problem, but it started two months after I started using my new Macbook Pro. Zoom worked in the morning, but now I get the error every time I try to use Zoom. I tried all these "solutions" but still have the problem. Any other ideas?