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No longer able to add new images of videos to background library


This post, and the title, is a repeat of a post from 2018. 


I use Windows and have the latest Zoom desktop client. I have a customized background which works fine. Approximately a year ago, I added two images as backgrounds with no problem--which I can easily confirm because I can and do use those background images.


However, I cannot now ADD any new background images. When I click the little "plus" button to add an image, nothing happens. I've tried using different browsers (Edge, Chrome, Firefox) and they all behave the same. 


In summary: I can delete background images, and I can change background images, but I cannot add background images. 


Any help/comments/suggestions would be most appreciated.