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Zoom Phone incoming calls disabling keyboard/typing




Our zoom phone system went live last week, so we are still in adjustment period. Several users have mentioned that if they are typing in a document/email etc.  and then receive an incoming phone call, Zoom "steals" the keyboard and they have to click back into their other application to continue to type. 


We tried turning off keyboard shortcuts user by user and testing some incoming calls but that had no effect - typing was still interrupted each time a call popped up on screen. Does anyone know if this is a setting that we can turn off? Or just a minor annoyance we have to deal with?






Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi Lauren

I've tested in my computer & I do not have the same issue. Can you please provide more details?

- Zoom software version

- Operating Platform ( Windows or Mac)