cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

My SMS Campaign still not active after 8 days of applying

Abdul786
Listener

‎2024-03-05 11:30 AM

Anyone here can you let me know how can I resolve this issue

Topics:
0 Likes
3 REPLIES 3

crissyd
Participant | Zoom Employee
Participant | Zoom Employee

‎2024-03-05 02:04 PM

@Abdul786 Please refer to this support article - Zoom 10DLC campaign registration delay.

0 Likes

JP647
Listener
In response to crissyd

‎2024-04-04 06:30 AM - edited ‎2024-04-04 07:32 AM

@crissyd That support article is months old, what is the current backlog, We are being blocked by this requirement and timeline

0 Likes

crissyd
Participant | Zoom Employee
Participant | Zoom Employee
In response to JP647

‎2024-04-04 08:48 AM

@JP647 Yes, approvals for 10DLC campaigns are experiencing delays due to carriers carefully reviewing each campaign. To expedite the process, ensure that your campaign submission aligns with the 10DLC checklist. After making the necessary changes, including those to your website, kindly submit a ticket to Support to prompt the review of your 10DLC campaign. Enter the following:

  • Request Type: Technical Support
  • Priority: Low
  • Subject : 10DLC Campaign Nudge Request
  • Description : Share your 10 DLC Campaign IDs and the date you submitted the campaign as a part of the ticket
  • Product: Select Phone or Contact Center (depending on your campaign)
  • Area: SMS
  • Attachments: Add a screenshot of your pending campaign.
  • Click Submit.
0 Likes