I have a Axis A8105-E Intercom that partially works with Generic Sip. Help!

[mvasquez20]

Good afternoon,

I have an Axis A8105-E intercom door camera, and I would like to get it working with Zoom Phone. After entering in all the information for the manual provisioning, and enabling sips I was able to get it provisioned with Zoom phone. I can make calls to the common area extension assigned to the phone, with the device automatically picking up and two way audio established. However, when I press the button and attempt to have the device call a Zoom extension, or even an outside phone number, the call rings, and when the recipient picks up the call just ends.

Are there any settings I am missing? Any insight or advice would be greatly appreciated.

[IP-Man]

I would suggest that you log a problem with Zoom Support at the site below, so support team can help you with the concerns, make sure you have call IDs /call samples that you can provide them so they can further check.
https://support.zoom.us/hc/en-us/requests/new

[mvasquez20]

I took your advice and put a ticket in a moment ago. But this is a generic sip endpoint that is not on the supported hardware list. I am unsure how much support I will actually receive from Zoom phone support. 

[bayside]

Did you ever get this working? We have AXIS C1410 speakers. Haven't been able to get them to connect to Zoom. Support wouldn't help because it's not supported hardware.