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Common Area Phone license




If I have 10 users with unlimited US/Canada plan and I want to add a common area phone. Will it be charged a separate license?


Another question - how many IP phones I can associate with one user?


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi Shivanshm, I assume you meant physical desk phones when you referred to "common area phone" such as Poly VVX or Yealink T-series. "Common Area Phone" refers to something like lobby phones which has a different use case.


Back to you questions..

1. There is no separate license requirement when you assign these desk phones to a user with calling plan.

2. You can have up to 3 desk phones assigned to a single user.

Hi Rajan, I am referring to lobby phones like at some common areas on office floor. Do they need a separate license ? If yes, what is that license? If no, how they are licensed than, are they also counted under those 3 deskphones per user?

Attendee | Zoom Employee
Attendee | Zoom Employee

Greetings @Shivanshm


A separate license is not required for Common Area Phones.  You may leverage the US/Canada Unlimited calling package. 


The requirement for Common Area Phones is one license per device. 


I hope this helps. 

Thanks Aaron. When you are talking about 'one license per device' , which is that license?  If I want to give just that lobby phone an internal 4 digit voip dialing, will i able to provision them without adding any US/Canada Unlimited plan?

Community Champion | Zoom Employee
Community Champion | Zoom Employee

@Shivanshm  - For lobby or common area space where no need to associate with users, then you can get a "Common Area Phone" license (Per device need a per CAP license which referred by Aaron above). To setup CAP device, please refer to the support guide Managing-common-area-phones .. 



Thank you Naveen. Can you please confirm the price of this CAP license ? I cannot see it on the plans and pricing page of Zoom Phone.

Community Champion | Zoom Employee
Community Champion | Zoom Employee

@Shivanshm  - Sorry, I don't have pricing details.. Please reach out to the zoom account manager who is able to share CAP costing or submit your request online form Contact Sales.