You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Given the glaring absence of call control for Zoom Appliances, I've been experimenting with a Yealink SipT31G. Whilst both of the above functions do what they say on the tin, there doesn't seem to be any way to have both enabled at the same time. If i have call control enabled, I can click dial from my Zoom client, just the way I did with Skype for Business. If I then start a meeting (with call control still enabled), the line key assigned for Zoom meetings stays green. However, if I disable call control, then start a meeting, the assigned line key turns red and I can use it to join the audio portion of the meeting from the phone.
Am I missing something? Functionality wise, it seems that we have gone backward from where we were. None of these were an issue with Skype! Frustration levels are high at the moment - we're trying to provide a seamless experience for our users, but it just seems as though the 'unified' element is missing. It's all very disparate. We are primarily a thin client site, so there is no desktop audio. We currently have old USB phones plugged in to get around this.
I understand, we too use Zoom Phone Appliances and were anxiously awaiting the Call Controls feature, only to find out that they were not made available on the ZPAs in the enhancement's current iteration.
I would highly suggest that you submit a ticket to Zoom Support about what you're experiencing with the feature and the SIP phone though. If you don't have a Support Manager, you can submit a support request at https://support.zoom.us/hc/en-us/requests/new.
I hope that helps!