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zoom cannot be installed on Windows 10 any more?

Artema
Listener

‎2024-02-13 02:06 AM - edited ‎2024-02-13 02:07 AM

zoom cannot be installed on Windows 10 any more?

if we get it downloaded from the link https://zoom.us/client/5.17.7.31859/ZoomInstallerFull.exe?archType=x64 provided on the page https://zoom.us/download#client_4meeting - the installation starts, but its window dissolves in the air at the middle of the installation process and the process itself disappears from the List of processes in the TaskManager. Disabling ESET antivirus doesn't help too.

If we get it downloaded from the link  https://us04web.zoom.us/launch/download/kLZ0QGKX6ArRIIebVAgD6dix_rPCk7NAcYTWN37F2swUa-Q_2hNy8ZheHSxF...  provided on the page  https://us04web.zoom.us/s/***********?pwd=L01RUC9La3U2dUNqZUVwN2Z1aWZQ0T09#success  - that web-installer always hangs on 95% of the installation progress bar and never ends although the process of the installer remains unfrozen in the list of processes.

So how can we get ZOOM software working on our windows-based computers at all?

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Artema
Listener

‎2024-02-13 02:35 AM

the log contains the following:

 

[2128:6736:2024-2-13 10:56:9.277] Main Start
[2128:6736:2024-2-13 10:56:9.277] Command line:"C:\Users\user\Downloads\Zoom_cm_fo42lnktZ9vvrZo4_m6VeqCEVneAEL5v4FMjldPGTstTi-sw3Imto@WGNeQlY9nIf5htRk_kc02a6c7cdfe4bb66_.exe" Instance:0x710000 Show State:1
[2128:6736:2024-2-13 10:56:9.302] C:\
[2128:19004:2024-2-13 10:56:9.303] [process_requst] start, url:https://us04web.zoom.us/conf/launch
[2128:19004:2024-2-13 10:56:9.696] [req_state_read_status_code] zHttpQueryInfo complete, status:200
[2128:19004:2024-2-13 10:56:9.697] [req_state_read_status_code] zHttpQueryInfo complete, status:200 Error: 0
[2128:19004:2024-2-13 10:56:9.697] [read_response_content] API call zHttpQueryInfo failed, error: 12150
[2128:19004:2024-2-13 10:56:9.698] [log_response_content] Content length (1048576 as unknown):1048576 , Total read: 1674 , Error No: 0 , Status code: 200
[2128:19004:2024-2-13 10:56:9.698] [log_response_content] header:
[2128:19004:2024-2-13 10:56:9.698] HTTP/1.1 200 OK
Date: Tue, 13 Feb 2024 08:56:08 GMT
Content-Type: text/plain;charset=utf-8
Transfer-Encoding: chunked
Connection: keep-alive
x-zm-trackingid: v=2.0;clid=us04;rid=WEB_7e2d51315bc6d5e575a47dbaafc1087d
x-content-type-options: nosniff
content-security-policy: upgrade-insecure-requests; default-src https://*.zoom.us https://zoom.us blob: 'self'; img-src https: about: blob: data: 'self'; style-src https: safari-extension: chrome-extension: 'unsafe-inline' data: 'self'; font-src https: safari-extension: chrome-extension: blob: data: 'self'; connect-src * about: blob: data: 'self'; media-src * rtmp: blob: data: 'self'; frame-src https: ms-appx-web: zoommtg: zoomus: wvjbscheme: zoomprc: data: blob: 'self'; object-src 'none'; base-uri 'none';
x-frame-options: SAMEORIGIN
set-cookie: zm_aid=; Max-Age=0; Expires=Thu, 01 Jan 1970 00:00:10 GMT; Domain=zoom.us; Path=/; Secure; HttpOnly
x-zm-zoneid: VA
strict-transport-security: max-age=31536000; includeSubDomains
x-xss-protection: 1; mode=block
referrer-policy: strict-origin-when-cross-origin
CF-Cache-Status: DYNAMIC
Set-Cookie: zm_haid=; Max-Age=0; Expires=Thu, 01 Jan 1970 00:00:10 GMT; Domain=zoom.us; Path=/; Secure; HttpOnly
Set-Cookie: zm_tmaid=; Max-Age=0; Expires=Thu, 01 Jan 1970 00:00:10 GMT; Domain=zoom.us; Path=/; Secure; HttpOnly
Set-Cookie: zm_htmaid=; Max-Age=0; Expires=Thu, 01 Jan 1970 00:00:10 GMT; Domain=zoom.us; Path=/; Secure; HttpOnly
Set-Cookie: cred=10DD39F762484DCD340FF2BEB7C2A6B6; Path=/; Secure; HttpOnly
Set-Cookie: _zm_page_auth=us04_c_xaKTQoerQ529aw5vc_Fw-w; Domain=zoom.us; Path=/; Secure; HttpOnly
Set-Cookie: _zm_ssid=us04_c_XpxdxwRPRgO3Oq1pOAQgpA; Domain=zoom.us; Path=/; Secure; HttpOnly
Set-Cookie: _zm_ctaid=vdqNdV6wTAOktXzmk4CPAg.1707814568926.4bb2f1be818fb08cd2e22492fe3c747a; Max-Age=7200; Expires=Tue, 13 Feb 2024 10:56:08 GMT; Domain=zoom.us; Path=/; Secure; HttpOnly
Set-Cookie: _zm_chtaid=414; Max-Age=7200; Expires=Tue, 13 Feb 2024 10:56:08 GMT; Domain=zoom.us; Path=/; Secure; HttpOnly
Set-Cookie: __cf_bm=LKHlWPJSFY1SQIzkkPu_fG7o8hAbs_fOjjGcqcKOeUY-1707814568-1-AVmJQEYiwUgyicCNR0Ld/6qr388fK2Jc4SdWD5HWqe8gSUTYfLtUaYQXmBpi+06sMra4c18wIw68rdFDgNWISnk=; path=/; expires=Tue, 13-Feb-24 09:26:08 GMT; domain=.us04web.zoom.us; HttpOnly; Secure; SameSite=None
Report-To: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=fMHXBNKoEKHY51bKzegSVc5jexFcVPjVxcTdLvaYV6v3eaEjNgfr1msQiKgC0lJLtQKhj0dUbdosoVBTuZH9lJrCJ0z6nMlSxHfWcqFPHFkJt7Mw9LRl39YHGZHD%2FhaF7Q%3D%3D"}],"group":"cf-nel","max_age":604800}
NEL: {"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
Server: cloudflare
CF-RAY: 854bdb3f4bfe2dea-KBP
alt-svc: h3=":443"; ma=86400


[2128:19004:2024-2-13 10:56:9.698] [process_requst] End for url:https://us04web.zoom.us/conf/launch, return code:200, Error:0, Response content size:1674
[2128:6736:2024-2-13 10:56:9.750] [client_has_installed_app] found path:
[2128:6736:2024-2-13 10:56:9.750] ***NULL-POINTER-PLACEHOLDER***
[2128:6736:2024-2-13 10:56:9.750] [param_query_local_path] path is: C:\Users\user\AppData\Roaming\Zoom\ZoomDownload\ dir create response : 1 system error: 183
[2128:6736:2024-2-13 10:56:9.750] [downloader_run] State:0
[2128:16604:2024-2-13 10:56:9.751] [process_requst] start, url:https://us04web.zoom.us/client/latest/Installer.exe?archType=x64
[2128:6736:2024-2-13 10:56:9.751] [client_has_installed_app] found path:
[2128:6736:2024-2-13 10:56:9.751] ***NULL-POINTER-PLACEHOLDER***
[2128:16604:2024-2-13 10:56:10.179] [req_state_read_status_code] zHttpQueryInfo complete, status:200
[2128:16604:2024-2-13 10:56:10.179] [req_state_read_status_code] zHttpQueryInfo complete, status:200 Error: 0
[2128:16604:2024-2-13 10:56:10.577] [read_response_file] Status Code:200, content length: 1020744, total read: 1020744, error code: 0
[2128:16604:2024-2-13 10:56:10.594] [process_requst] End for url:https://us04web.zoom.us/client/latest/Installer.exe?archType=x64, return code:200, Error:0, Response content size:0
[2128:6736:2024-2-13 10:56:10.620] [handle_download_job_done] Index: 1 Curr index: 1 StatusCode: 200 Error: 0 Response is Empty.
[2128:16604:2024-2-13 10:56:10.642] [process_requst] start, url:https://us04web.zoom.us/client/latest/Zoom.msi?archType=x64
[2128:16604:2024-2-13 10:56:10.878] [req_state_read_status_code] zHttpQueryInfo complete, status:200
[2128:16604:2024-2-13 10:56:10.878] [req_state_read_status_code] zHttpQueryInfo complete, status:200 Error: 0
[2128:16604:2024-2-13 10:56:23.800] [read_response_file] Status Code:200, content length: 38961942, total read: 38961942, error code: 0
[2128:16604:2024-2-13 10:56:23.883] [process_requst] End for url:https://us04web.zoom.us/client/latest/Zoom.msi?archType=x64, return code:200, Error:0, Response content size:0
[2128:6736:2024-2-13 10:56:23.927] [handle_download_job_done] Index: 2 Curr index: 2 StatusCode: 200 Error: 0 Response is Empty.
[2128:6736:2024-2-13 10:56:23.938] C:\Users\user\AppData\Roaming\Zoom\ZoomDownload\Installer.exe
[2128:6736:2024-2-13 10:56:23.938] ZInstaller --conf.mode=silent --ipc_wnd=132192
[2128:6736:2024-2-13 10:56:24.21] [launch_silent_install] Installer process created, result:42

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