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stuck at zoom home screen

plshelpmeout
Listener

Hi

 

I have a problem when running the zoom application on windows 10. 

 

It starts up perfectly fine and then when I try to click the settings icon (on home screen or from username initial tab in the right upper corner) it starts loading but opens nothing, after a while it stops the loading altogether.

 

This unresponsive behavior started after I unchecked the box in the settings that minimizes to application tray upon closing the app.

I have tried:

- updating windows 10

- close and open app (close from application tray and also from task manager)

- update zoom

- uninstall and reinstall zoom

- uninstall and delete all related files from file explorer and registry editor then install again

 

Images are in attachment

 

I am running:

ryzen 5 5600x

rtx 3070ti

MPG B550 GAMING EDGE WIFI

1 REPLY 1

RN
Zoom Moderator
Zoom Moderator

Hey @plshelpmeout, mind uninstalling the Zoom and installing it again?

 

Please follow below step:
1. Download CleanZoom.zip here thru this link https://support.zoom.us/hc/en-us/article_attachments/360084068792/CleanZoom.zip 
2. Uninstall Zoom Client using above-downloaded file (CleanZoom.zip)
3. After uninstall, restart your computer first and
4. Start with new installation from ​https://zoom.us/download 

 

Let me know if this helps and ensure you have the latest version of Zoom installed! 🙂

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