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retrieve a recording when my cloud account was full

Jeremy580
Listener

I didn't know my cloud account was full when I recorded a program, is there anyway I can retrieve that recording?

Thanks in advance.

Jeremy

 

1 REPLY 1

RN
Zoom Moderator
Zoom Moderator

Hey @Jeremy580, an email alert will be sent to the account owner when usage is at 80% of the subscribed storage limit. If the storage limit is reached during a recording, the meeting will continue to record until it is ended.

 

I don't believe this is recoverable however, you can contact our Zoom technical support and they can further look into this for you! 

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