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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Unable to turn on Smart Recording with AI Companion

Denvercitygirl
Newcomer
Newcomer

‎2024-05-08 01:08 PM

Hi, I am a solopreneur with a business account so don't have other users on my zoom account. However when I try to enable Smart Recording with AI Companion it says "locked by admin" and I can't figure out where it's locked. I've double checked that I have the latest zoom version, transcript is on etc... Any ideas?

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1 REPLY 1

iambobsat
Zoom Employee
Zoom Employee

‎2024-05-14 10:20 AM

Hi, 

 

I am assuming you are also the admin on the account. 

Sign in to the web portal. 

Go to Account Management>Account Settings>AI Companion, and you should see this. 

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