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'request permission to unmute' doesn't work.

brume
Listener

Hi, I checked 'request permission to unmute', 

but I can't unmute other participates.  

Can you help me?

1 REPLY 1

Biru_EventSvcs
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello Brume,
You may "Ask to unmute" and will require the use to accept the prompt so they can unmute themselves. 
Additionally you may also enable "Request permission to unmute participants" in your account settings. You would then then need to select this option when scheduling the meeting. Meeting participants will receive a prompt as they join and ask for permission to allow the host to mute or unmute them.  Permissions, once given, will apply in all meetings scheduled by the same host. So eventually, you will still need the users to allow this permission in order for this function to work. 
Following are 2 support articles for your reference. 
https://support.zoom.us/hc/en-us/articles/203435537-Muting-and-unmuting-participants-in-a-meeting
https://support.zoom.us/hc/en-us/articles/360061059792-Requesting-permission-to-unmute-participants

Good luck!