no music comes in audio and video while sharing

[am26]

There is a problem I am facing from day one when I started taking meetings on zomm .. while sharing an audio and video of music the voice and music not come properly.. please fix this problem

[CarlaA]

Hi @am26, thank you for posting for the first time, and welcome to the Zoom Community!

Can you please provide us with the device type and Zoom version you are currently running? This will help me better assist you.

For initial troubleshooting steps, please follow the steps in this article: Troubleshooting muted audio when sharing screen 

Thanks!

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!

[Eliot]

hi am26,

these two zoom resources may help you.

Sharing computer sound in a screen share – Zoom Support

(57) Share Your Screen, Video, or Audio - YouTube

in addition, you should download and install the latest zoom client.

Downloading the Zoom desktop client and mobile app – Zoom Support

thanks,  eliot