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end-to-end encryption is missing in settings

Anna9
Listener

Hi,

for work I have to activate the end-to-end encryption, which you can find usually in "settings" and "security".

But this option is missing in my settings. 

3 REPLIES 3

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Could be that you haven't enabled E2EE for your meetings overall in Settings, or if you are a free user, you may have to verify your phone number before you can access this option. You can find out more about E2EE meetings here: https://support.zoom.us/hc/en-us/articles/360048660871-End-to-end-E2EE-encryption-for-meetings

I'm a licensed user and my phone number is also verified🙁

The option is just nowhere listed.

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

It could also be something that an account admin has disabled for use on the account. You might reach out to the admin of your Zoom Account to find out if that is the case.