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cannot update zoom

simsim0
Listener

zoom.us\Check for Updates...\Update. A loading bar appears. After, "Signature verification failed. Please try again or manually download" appears. Anyone knows how I can fix this?

4 REPLIES 4

CarlaA
Zoom Moderator
Zoom Moderator

Hi @simsim0 thank you for posting for the first time and welcome to the Zoom Community!

 

Can you provide us with the device type you are currently on? Thanks!


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

MacBook Pro, 2020, Intel Core i5, macOS Sonoma 14.1. Trying to update Zoom from 5.16.2 to 5.16.6

Thank you for getting back to me! 


Let's start by uninstalling the zoom desktop application. Please follow the steps outlined here: https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom-on-a-Mac-

After doing so we will need to reboot the device and then re-install the zoom application.

1. Navigate to Zoom’s Download Center and select Download Zoom Desktop Client.
2 .Run the downloaded installer file and follow the instructions to install.

 

Let me know how that goes!


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

I have uninstalled, re-installed before. However, afterwards, when an update is released, I still cannot update from within Zoom... The only way is if I manually update each time an update is released...