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background is always blurred

sonoerin
Listener

I am using Mac OS 13.2 and recently my Zoom background is always blurred unless I have a photo for my virtual background.  I have tested with multiple cameras (built-in, iPhone, NexiGo) and all show this behavior in Zoom.  It does not occur in other apps such as FaceTime or Photo Booth.  It is not quite as blurred as the "Blur" option in the "Background & Effects" but clearly out of focus.

 

I notice this only on my MacBook Pro and not my iPhone.

This is fairly recent behavior and I cannot find any setting in either the desktop or web client that corrects it.

Has anyone seen this behavior or know how to correct it?

1 ACCEPTED SOLUTION

TomO
Community Champion | Zoom Employee
Community Champion | Zoom Employee

On the new versions of MacOS, Apple has added a new Video Effects (Change video effects for FaceTime calls on Mac ). Try to turn off the Video Effects mode while using Zoom. The blurred background effect should then be removed.

 

TomO_0-1676660297384.png

 

If this resolves your issue please mark this reply as an accepted solution.

View solution in original post

3 REPLIES 3

TomO
Community Champion | Zoom Employee
Community Champion | Zoom Employee

On the new versions of MacOS, Apple has added a new Video Effects (Change video effects for FaceTime calls on Mac ). Try to turn off the Video Effects mode while using Zoom. The blurred background effect should then be removed.

 

TomO_0-1676660297384.png

 

If this resolves your issue please mark this reply as an accepted solution.

Thank you for not only identifying the issue, but providing a solution.  It appears to be working correctly now.

erossen
Listener

Also worked for me but that's crazy that one would have to turn off Video Effects for FT to get rid of a undesired blur in Zoom.