Showing results for 
Search instead for 
Did you mean: 

Zoom on Windows Virtual Desktop / Azure virtual Desktop


Dear Zoom,


I'm trying to get Zoom working on our new WVD environment. I've installed the Zoom for VDI appilcaton and also installed the Zoom plugin on my own laptop. When I start zoom (in WVD) the client opens and connects to the plugin on my local machine (so far so good). But when I am in the meeting, I cannot see any camera of other users within the call. Also I cannot see their names or anything. If I turn on my own camera, the other people (who are not using Zoom for VDI) within the meeting can see my video stream, but I cannot.


I've added a screenshot of the Zoom for VDI application which shows the behavior.



Screenshot 2021-10-18 105200.png

Also below the specifications of our Windows Virtual Desktop environment.


WVD environment:

Windows Virtual Desktop (running Windows 10 21h1) 

Zoom for VDI (version 5.8.0)

RDP settings below

Screenshot 2021-10-18 105513.png



Zoom Plugin for Windows Virtual Desktop Client (version 5.8.0) 


Do you have any idea what causes this issue?

Thanks a lot!


Kind regards,



Zoom Moderator
Zoom Moderator

Hey @YSNL, I did find a ticket open that was similar to your discussion posted. I'd advise you to continue to get assistance from your support agent and once your ticket is resolved if you don't mind sharing the solution to this for other community members having a similar problem. 


Thanks! 🙂


Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️


Answer from Zoom Support:


Unfortunately, adding support for virtualized apps is not currently on the roadmap. It has been discussed and there are some technical issues that make it non-trivial. 
Apart from that, the priority would be to support virtualized apps for Citrix followed by VMware, so WVD (now AVD) would be last in line. 


To summarize, we would recommend sticking to the Remote Desktop solution, which is working and supported. 


We stick to the Remote Desktop solution for now.







When will a MAC plugin be available for Azure Virtual Desktop?


When installing Zoom for WVD, you need to do two installations. Install the VDI client on WVD session hosts and install the WVD plugin on the host where you are connecting to the WVD session. Let us follow this step by step.


  • First, you need to download the Zoom VDI client and WVD plugin.
  • Click, click here to download the VDI client. 
  • Next, download the latest Windows Virtual Desktop Plugin.
  • Next, you need to install the VDI client on the WVD session host. Copy and run the installation.
  • Now you need to install the downloaded WVD Plugin on the device where you connect to the WVD session.
  • After installing both the VDI client and the WVD Plugin, login to Zoom.
  • To confirm the device redirection and optimization, go to the Settings page of Zoom. Click Audio and Video to see whether your local devices are correctly redirected to the WVD session.


It's very impressive to see Zoom has developed and released the WVD plugin this much quicker. it is another good fact that Virtual Desktop Windows 10 is gaining popularity very fast and became a front runner among  Azure VDI solutions.



Rachel Gomez


Please can you check if you have screen capture restrictions applied on your client group policy. If its on and restricting screen capture then this will stop Zoom AVD client from interacting with the host. For some reason this does not affect MS Teams.