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I'm trying to get Zoom working on our new WVD environment. I've installed the Zoom for VDI appilcaton and also installed the Zoom plugin on my own laptop. When I start zoom (in WVD) the client opens and connects to the plugin on my local machine (so far so good). But when I am in the meeting, I cannot see any camera of other users within the call. Also I cannot see their names or anything. If I turn on my own camera, the other people (who are not using Zoom for VDI) within the meeting can see my video stream, but I cannot.
I've added a screenshot of the Zoom for VDI application which shows the behavior.
Also below the specifications of our Windows Virtual Desktop environment.
Windows Virtual Desktop (running Windows 10 21h1)
Zoom for VDI (version 5.8.0)
RDP settings below
Zoom Plugin for Windows Virtual Desktop Client (version 5.8.0)
Do you have any idea what causes this issue?
Thanks a lot!
Hey @YSNL, I did find a ticket open that was similar to your discussion posted. I'd advise you to continue to get assistance from your support agent and once your ticket is resolved if you don't mind sharing the solution to this for other community members having a similar problem.
Answer from Zoom Support:
Unfortunately, adding support for virtualized apps is not currently on the roadmap. It has been discussed and there are some technical issues that make it non-trivial.
Apart from that, the priority would be to support virtualized apps for Citrix followed by VMware, so WVD (now AVD) would be last in line.
To summarize, we would recommend sticking to the Remote Desktop solution, which is working and supported.
We stick to the Remote Desktop solution for now.
When installing Zoom for WVD, you need to do two installations. Install the VDI client on WVD session hosts and install the WVD plugin on the host where you are connecting to the WVD session. Let us follow this step by step.
It's very impressive to see Zoom has developed and released the WVD plugin this much quicker. it is another good fact that Virtual Desktop Windows 10 is gaining popularity very fast and became a front runner among Azure VDI solutions.
Please can you check if you have screen capture restrictions applied on your client group policy. If its on and restricting screen capture then this will stop Zoom AVD client from interacting with the host. For some reason this does not affect MS Teams.