Maintenance is being performed on Zoom's support site on November 4 that may cause support impact. For more information, please click here.
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
I upgraded today from v5.15.11 to v5.16.0 and now Zoom will not launch. The process shows up briefly in Task Manager and then exits. If I uninstall and downgrade back to v5.15.11 all is fine. I have several other office computers and the upgrade works without issue, but one computer just will not run the v5.16.0 update.
Basic computer details:
Quad core AMD CPU; windows 10 home; 8Gb RAM; 512 Gb SSD; Acer motherboard
NOTE: The upgrade on this system looks like it went fine, but Zoom will not launch. Downgrade back to v5.15.x and all is fine again. This computer has been running Zoom without issue since 2020 so I'm not likely to say it is a computer issue. The system uses basic Windows Defender, but the problem occurs with Defender enabled or disabled.
Your help is very appreciated,
To remove Zoom completely, including any configuration files, run CleanZoom on your device.
If my reply helped, don't forget to click the accept as solution button!
It is noteworthy that when the v5.16.0 installer completes, there is no Zoom icon on the desktop and the program does not auto-launch when the installation completes. There are no other error messages, etc. Windows Defender is OFF and no other security software is installed. So that is not a problem either.
Do you have the accounts that you can log into on this computer?
I would be curious to know if the issue is just for this account or all accounts on the computer.
Also, are you certain that you installed the 64 bit version and not the 32 bit version?
I decided to completely restore my hard drive from a backup made via Macrium from 2 months ago. Once the restore was complete, I tried to upgrade Zoom to v5.16.x and nada. It still fails to launch. Restoring v5.15.x still okay. I'm beginning to think there is some issue with the upgrade. I use several other zoom sessions on other computers and am hesitant to upgrade them until this is fixed. I do not believe the issue is account related.
I wrestled with this nonsense yesterday and today. Zoom's latest update broke the desktop client (in my case). I uninstalled and re-installed several times and did a number of other things thinking it was a problem on my end, but it's zoom's problem. From the latest updated version to the one before is broken during the update. I fixed 'my' problem by uninstalling the broken version and installing the previous version. Hopefully zoom will fix this so future updates don't cause similar problems.
Tengo la misma configuración , y se me presentó el mismo problema que describes. Lo acabo de resolver ejecutando CleanZoom ( Tal como escribe fran_tb) y luego reinstalando Zoom. Pero descargando la versión de ZOOM 32Bits y no la de 64bits (aunque la CPU y el sistema operativo sean de 64Bits.)
I tried the above suggestion and confirm that v5.16.2 WILL INSTALL and LAUNCH as expected AS LONG AS YOU USE THE 32bit VERSION. The 64bit version will not install or run unless I downgrade to v5.15.11.
I consider this a ZOOM BUG and is not an issue with my computer. Although other computers in my office upgrade to the 64bit v5.16.x, there should be no reason why one machine fails. It used to run the 64bit version without a problem.
Uninstall your current version of zoom.
Go to this page: https://zoom-us-zoom.en.uptodown.com/windows/versions
And install a previous [working] version
You should be able to use zoom as normal, and do NOT update.
I am not going to update my version for several weeks or a few months. I do not trust the zoom-people to do this correctly. I will give the zoom 'team' plenty of time to try and get this right. If I lose another day's pay to this nonsense they will be getting a bill from me. Tread lightly, and hopefully your experience(s) fair well.
You can uninstall Zoom and download an earlier version. The latest one you can get from Zoom is v5.15.11, but it works fine. The 64bit version works as long as it is from the v5.15.x branch.
Or you can uninstall Zoom and use the 32bit version of the v5.16.x branch and it will work fine. This is what I did until a fix is provided by the Zoom engineers.