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Zoom AI Companion2022-02-06 11:15 PM
my zoom audio isnt working I need help please I cant hear anyone I'm on windows 10 and use raltek drivers .
2022-05-27 09:53 AM
Hi @manish_maharjan !
I know it has been a bit since you posted, but I wanted to make sure I offered some assistance in the case that you are still experiencing this issue. A simple uninstall/reinstall should solve this issue. Please follow these troubleshooting steps:
1. Check that you are using the latest version of the Zoom client.
2. Check whether you're on a 32bit or 64bit processor
If you are using 64bit- windows on your device, uninstall the zoom client and download the Zoom App for 64-bit.
3. To uninstall, run the attached cleanzoom.exe file and restart your computer.
4. Once done restarting, visit this link https://zoom.us/download
5. Download the 64-bit Zoom client
6. Update all your drivers on your Windows computer:
Let me know if this helped!
Moderator
Zoom Community Team