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Audio Issues with screen sharing

BethanieWooding
Listener

We have regular meetings on zoom that include sharing screens for music.   Today out of the blue we can no longer hear the music.  We can hear people talking before and after fine, but nothing when the music starts.  Occasionally we could hear a muffled sound during the song.  And it was only happening to us.  Zoom is up to date and so it our computer.  Can anyone help? 

1 REPLY 1

CarlaA
Zoom Moderator

Hi @BethanieWooding! Apologies for the late reply, I hope I can still offer some assistance. Are you sharing a video that contains music, or is this live? Keep me updated!

 

Note: Usually a simple uninstall/reinstall will solve any app bugs and issues. I would suggest trying this in your case as well. 

 

Moderator 

Zoom Community Team