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On September 29, after I downloaded and installed Version 5.16.2 onto my Windows 10 system, the Zoom client starts, and then quickly and silently ends. It shows up for just 1 second in Windows Task Manager. I uninstalled it, rebooted, and installed from an earlier version (September 9), and it works fine. Windows Task Manager shows very-high level of disk-drive activity (7200 RPM disk-drive), but that does not affect the usability of Zoom.
Ideas about what's wrong with the latest version?
I searched far and wide to figure out why my Zoom went from working prior to 10/6 and did not after that date. This answers my problem. I tried the 32 bit version which did not work, uninstalled a multitude of applications that also did not work.
5.16.1 rollback worked!
I'm running an older AMD Phenom II X4 process, which someone below commented that they were running an Phenom II as well. Something happened from 5.16.1 to the later versions that is causing this problem. Zoom should probably take a look at this.
Thank you! I just tried all that you suggested. I am NOT a technical person so I really appreciate you spelling out how to do those things. I had already sent in a support ticket with Zoom. Hopefully they will get to me to resolve it before my next meeting Monday afternoon.
1. Corrupted installation: No. I downloaded the latest Zoom Client onto two different computers. Byte-for-byte, they match. Installation of the software proceeded normally.
2. Compatibility issue: No. Windows Update reported my version (22H2) is fully updated, as of late September, when I tried to run the new version.
3. Antivirus or Firewall interference: No. Windows Defender does not "flag" the download. Also, submitting the download to www.VirusTotal.com runs over 50 anti-virus products, and none "flag" the download. I have the "standard" configuration of Windows Firewall; there was no need to create any "rules" to allow the August 2023 version of the Zoom Client to operate.
4. UAC: No. The August 2023 version (and many older versions) had no issues with UAC.
5. Event viewer: No. Nothing found via eventvwr.exe app.
6. Contact Zoom Support: have not tried that, but my impression is that the "free" version gets no support for free.
I have the exact same problem as far as the 5.16.2 client. After about 1 second it completely goes away. ( I watch task manager when I start it. This happened after an auto-update from 5.16.1 to 5.16.2. I did a complete uninstall using CleanZoom.exe and then reinstalled 5.16.2 from a downloaded image ZoomInstallerFull.exe, and it behaved identically crashing and disappearing after 1 second. I ran CleanZoom.exe again, and then installed zoom-cloud-meetings-5-16-1.exe. The 5.16.1 version works fine. Of course I forgot to turn off the auto update feature so it updated to 5.16.2 and again did the 1 second disappearing act. I reinstalled 5.16.1 and turned off auto update, and all is good again. I am running Windows 10 Pro Version 22H2 (OS Build 19045.3570)
After several back and forth with Zoom tech support and telling them that my system "does not support Windows 11." They sent me links to install older versions. I have successfully uninstalled and reinstalled 5.15.12 and it is working. It bothers me that I will not be able to update the software as updates roll out.
Good luck everybody!
Weird thing... From the link https://zoom.us/it/download the version 5.16.6 and the file is 82.585KB while from https://zoom.us/support/download the file of the same version is 27.770KB. I installed the smaller one above 5.16.1 and it works normally but I don't have the AI (which I don't want). What's in that extra 55MB? Probably the AI...
Some users have been having issues with Zoom v 5.16 on Windows Servers 2016/2019 and some Windows pc's running older AMD cpu's. Zoom is aware of the issue and plans to fix it in its next release 5.16.10 by the end of the month.
In the meantime, try using 5.15.11 from here as it should work for you until 5.16.10 comes out, https://zoom-us-zoom.en.uptodown.com/windows/versions