Ready to set up and use Zoom, but aren't sure where to start? Begin with our onboarding support experience for everything you need to get started.

Get Started
cancel
Showing results for 
Search instead for 
Did you mean: 

Zoom Admin gets logged out when joining a call

Swild
Observer

Hi, 

 

I am a Video Editor and use zoom the following way:

 

Computer 1: Blackmagic web Presenter feeds video signal into zoom. 

 

Computer 2: Muted, shows only my video so clients can see me. 

 

I have a paid account and set up the meeting on computer 1 and want to join on computer 2 as a participant. But always when I join with computer2 zoom is telling me that I will get logged out on computer1. The call continues, but I have some bad feeling about it. IS there any way to avoid this auto log out thing? Thx and best, 

 

Sebastian 

1 REPLY 1

NRidge
Community Champion

Hello Swild (Sebastian)!

 

Our apologies that this reply is coming so late, please note others have posted on the same issue within the Zoom Community and there is a URL below.

 

By default you are allowed per-user-account: One active Computer, one Tablet, and one Mobile device in use at any given time--logging on on computer 2 will log out computer 1 in your scenario, and this is by design.

 

The most direct route may be to get a 2nd account, or contact Zoom Sales to see whether alternative options may be available for your account.  https://explore.zoom.us/en/contactsales/ 

 

Here is our support article: https://support.zoom.us/hc/en-us/articles/360000787483-Can-I-use-Zoom-on-multiple-devices- 

 

The most likely answer has also been posted in the community here: https://community.zoom.com/t5/Meetings/Zoom-keeps-logging-me-out/m-p/9717/highlight/true  

 

 

Apologies again for the late reply.  Please let us know if this helps resolve the issue by marking as a solution.

 

Thanks for Zooming!

Delivering Happiness!