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User preview box

Handley
Observer

Why does the user preview box go away when I share my screen with that person? Is it because I’m using the “free”version?

6 REPLIES 6

Bort
Community Champion

What do you mean by the user preview box? Can you provide a screenshot? 

The person i’m on the zoom meeting with. There’s a preview box in the bottom right hand corner that shows me when I’m on the meeting with them or other people, if there are multiple users on …but when I share my screen, that box goes away and I can only hear them but no longer can see who i’m talking with. When i’ve done zoom meetings with other people, that doesn’t happen. I reached out to those people and they said they pay for zoom and I’m using the free version. So I’m thinking that’s my issue.

Bort
Community Champion

What device are you sharing from? A desktop computer? Tablet? Phone? 

ipad

Bort
Community Champion

Ah, unfortunately, that is just a limitation of Zoom on iPads. When sharing your screen, you cannot view other's videos. 

hjglase3
Observer

The easiest manner is to pop-out the chat right into a separate window and drag it to the aspect of the display. With the Chat window popped out for new products for boxing, you not get the popups over your Meeting.