User Management Groups Setting a default virtual background

[NikiDFLA]

Hi, we'd like set a default virtual image for all of the meetings that are held in our group of users. We thought we did everything right but our users who meet computer requirements don't see the background automatically appear and do not see the backgrounds in the options either.

We did the following:

• loaded the backgrounds and set them as "default"
• made sure that we have selected the "require users to always use virtual backgrounds"
• we locked the setting

Help! What are we missing? Is there a delay to see them? We changed the setting in the morning. It's been 6 hrs already. We have several thousand users in the group.

[bob_sat]

To enable the Virtual Background feature for all members of a specific group:

1. Sign in to the Zoom web portal as an administrator with permission to edit user groups.
2. In the navigation menu, click User Management then Groups.
3. Click the name of the group, then click the Meeting tab to access Settings.
4. In the Meeting tab, navigate to the Virtual Background option and verify that the setting is enabled.
   Notes:
   • If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
   • If the setting is grayed out, it has been locked at the Account level and needs to be changed at that level.
5. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon , and then click Lock to confirm the setting.
6. (Optional) Check Allow use of videos for virtual backgrounds then Save to confirm the change, to grant your users access to video virtual backgrounds. 
7. (Optional) Check Allow users to upload custom backgrounds then Save to confirm the change, to grant your users access to upload their own virtual backgrounds in addition to the backgrounds currently uploaded.
8. (Optional) Click Manage virtual background to upload default background images available for users.
   Note: Users must have client/app version 5.1.1 or higher to see the background images you upload.
9. (Optional) Check Require users to always use virtual background then Save to confirm the change.
10. (Optional) Check Reset virtual backgrounds to default for users after each meeting to reset any virtual background, selected by the admin, for users after any Zoom meeting. When a user changes their pre-approved virtual background for a specific meeting, their background will automatically reset back to the default after the meeting. 

If you continue to experience issues, submit a request to Zoom Support.

[NikiDFLA]

HI Bob,

We already completed the first set of required steps following the Zoom page just as you pasted. We did not do any of the "optional" steps.

I'll submit a request. Thanks.