Shared Sound Horrible Distorted

[LilianaAlayon]

I use zoom since one year ago,  with a HP Pavilion Laptop

One month ago aprox. the shared sound gets super distorted to my sharees. Is almost imposible to hear music or a record of someone  talking from videos or simply shared sound from my computer.  I tested the share with other platforms, say Google meets, skype and Teams and the shared sound goes fine to the other people in the meetings.  I upgraded zoom, my laptop devices and windows it self with no results.  If I speak the sound is fine with the laptop mic or with my head set. I also hear fine others... The issue happens only when I share my  computer´s audio. 

Does someone experience the same?  if yes how did you solve?

[Ohkawa]

Hi,Liliana

Have you set up the sound sharing method correctly?

Sharing computer sound during screen sharing – Zoom Help Center

[shadow]

Am having the same problem. Tried everything in the manuals and all the tech advices out there but the problem persists. I noticed this about 2-3 weeks ago. Anyone here having the same issue? Can zoom tech support suggest what we should do? 

Thanks.

[Alhudazoom]

Im having the exact same issue, if you find a solution please share here

[SarahJaneRowley]

Hi Shadow

Did you get a resolve to this and if so could you share as Ive tried everything & now having to cancel my online classes as the sound for my participants is just awful. Tinny & distorted. Was absolutely fine until a few weeks ago,

Sarah

[MNASPIRAN]

https://zoom-us-zoom.en.uptodown.com/windows/download/3332055

I finally fixed the problem. I had done everything including a complete reinstall of Windows and nothing worked.  I just installed this version of zoom from earlier this year and all is back to normal. 

[jussyru]

thank you so much! I'd been struggling for a couple of months and your solution worked!

[Alhudazoom]

Having the exact same issue for the past two weeks, have you found any solution to this?

[scorpia22]

As suggested by MNASPIRAN, going back to older version works.
But also, if you have 64-bit machine, use the 64-bit download, not the 32-bit. That also corrects the problem for me.