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Screen blackout during a meeting


During zoom meeting my screen flashes black , white and several colours randomly. The sound disappears & others in the meeting stop hearing me then it goes completely dead . This problem happen for several minutes then the broadcasting of the meeting return to normal .
This happens quite randomly - sometimes after only about 10 minutes into the meeting; sometimes 30-40 minutes, sometimes never.
Does any one have a solution for this problem?


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @ZoomAddict


 I would look at your CPU usage or your connection to the internet. Those are the likely culprits with issues such as this. 


If you go into your settings -> statistics while in a meeting, you can view your connection status, and another quick solution is to check your connection to the internet by running a speed test. 


Screen Shot 2021-12-07 at 11.12.12 PM.png


If you are still unable to determine the root cause, then please submit a support ticket to our wonderful technicians with the meeting ID, date, and time of the issue.




If this response was helpful for you, please do not forget to click on the accepted solutions button!