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Screen blackout during a meeting

ZoomAddict
Listener

During zoom meeting my screen flashes black , white and several colours randomly. The sound disappears & others in the meeting stop hearing me then it goes completely dead . This problem happen for several minutes then the broadcasting of the meeting return to normal .
This happens quite randomly - sometimes after only about 10 minutes into the meeting; sometimes 30-40 minutes, sometimes never.
Does any one have a solution for this problem?

1 REPLY 1

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @ZoomAddict

 

 I would look at your CPU usage or your connection to the internet. Those are the likely culprits with issues such as this. 

 

If you go into your settings -> statistics while in a meeting, you can view your connection status, and another quick solution is to check your connection to the internet by running a speed test. 

 

Screen Shot 2021-12-07 at 11.12.12 PM.png

 

If you are still unable to determine the root cause, then please submit a support ticket to our wonderful technicians with the meeting ID, date, and time of the issue. https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support

 

Regards,

B!

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