Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.

Learn more and join
Showing results for 
Search instead for 
Did you mean: 

Samsung a51 virtual background issue


I already contacted samsung about this amd was hung up 3 times since they cannot resolve it on their end. 


Im trying the virtual background feature since its a requirement on our company but every time I use my samsung a51, i cant see the settings to turn it on. 

Its all good if im using a different device but only in samsung a51 is where im having the issue. Can you help me in this??


Specs are all met based on the requirements by zoom.

reinstalled the app, clear cache and restarted the phone already. Nothing works.



Zoom Moderator
Zoom Moderator

Hey @Artmess13, is Virtual background enabled within your Zoom web portal settings? 


Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️