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Problem with Zoom Cloud recording

CatherineBoyle
Listener

Hello,

 

A Zoom meeting was recorded to the cloud in August. No idea why, but the video still says 'Processing Recording.' There is no option to select the recording, so it can't be deleted.  Any ideas on how to remove this recording are appreciated.

1 REPLY 1

ZoomZoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi, Catherine!!

 

That sounds like an issue that only Zoom tech support can help you with. I would advise you to reach out to them.

 

This document should help: https://support.zoom.us/hc/en-us/articles/201362003

 

 

ZzZz