Problem Sharing Screen

[GregH]

I'm the host of a meeting and I keep getting kicked out of the meeting when I go to share my screen. I've used zoom for over a year and have hosted 100+ meetings and this has never happened to me before. Any ideas?

Greg

[Bri]

Hi @GregH ! I'd be happy to help. First, are you on the latest version of Zoom?

If so, the next thing I would suggest trying is adjusting the hardware acceleration settings for sending video and receiving video by going to Settings > Video > Advanced. 

[GregH]

Hi Bri,

Thank you for connecting.

I'm on v5.13.0 on zoom and it looks like my advanced video settings window looks different than yours. See attached

Greg

[Bri]

Thanks for attaching the screenshot! Try deselecting Video Processing, Sending Video, and Receiving Video and let me know if that resolves the issue for you 

[GregH]

This did not fix the problem

[Bri]

Thanks for following up. Could you send a screenshot of what your settings look like under Settings > Share Screen > Advanced?

[GregH]

See attached screen shot

[Bri]

Could you try deselecting the hardware acceleration settings here too?