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Old version coming back after installing new version


I upgraded to new version, unfortunatly returning to old version after a couple of days


Zoom Moderator
Zoom Moderator

Hi @arsalusman, not sure how this could be possible. You're saying, when you check for updates, you're on the most recent version (as of now 5.13.0) and after x amount of days, you're reverted to a specific version? Mind providing some examples or screenshots of the versions you're currently running on Zoom?

Screen Shot 2022-12-22 at 9.14.47 AM.png


Are you on any company-owned devices with Device Management and MSI configuration-forcing versions? Otherwise, I can't think of how else this could be possible unless it's at the device level not at the Zoom level. 


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This has been happening to our company for months old versions keep reverting back in zoom and zoom rooms 

Sorry for delay to reply, MSC client is installed on every computer in our office, but only one computer is having this issue, any how let me check that posibility and upadte you.

Same as others.  I try to open Zoom, I get message it is older version so I delete the old through Control panel, go to Zoom website and download new version.  Works fine that day, couple days later I open it and its the old version again.  Huge hassle.


This is happening to us as well.