No video filters on Mac

[scotty321]

Hello there,

I'm on the Mac, and I'm running the very latest version of Zoom.

When I got into my Zoom settings, and I click on "Background & Effects", I have no filter options.

I only have the ability to set virtual backgrounds, but I have no ability to set filters.

I am the Admin of this account, and video filters are enabled in my account.

Does anybody know why I am missing the filters?

Thank you!

Scott

[Katzfang]

Scott,

I have the same problem and have not been able to get an answer for this. I don't have any place where filters is even mentioned or an option anywhere in my zoom account.

Pam

[jmcriss]

Same here... 

[emilyb_chicago]

I also have the same issue. Looking forward to hearing a reply from Zoom. I'm running Version: 6.0.2 (33403) on a MacOS.

[Frank_TB]

Hello,

Video filters and Studio Effects features requirements

• macOS
  
  • Zoom desktop client: Global minimum version or higher
  • macOS 10.13 or higher
  • Supported processors: 
    
    • Apple M1 or higher
    • Intel:
      • 4th generation or higher
      • Instruction set support AVX2 or SSE4.2

Note: The Video Filters and Studio Effects features may not be available for all regions and account types. If you do not see a specific feature, you may not have access to use it.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060352#h_01EEEKW5C9492RGWQ6KN55WQ... 

How to apply video filters

1. Sign in to the Zoom desktop client.
2. Click your profile picture and then click Settings 
3. Click the Background & Effects tab.
4. Click the Video Filters tab.
5. Select the desired filter.
6. (Optional) Select the Apply to all future meetings check box to to set this filter as a default for all meetings you join or host. 

Regards

If my reply helped, don't forget to click the accept as solution button!

[emilyb_chicago]

Appreciate the reply! I have people running earlier versions of zoom who are in my work group, who join my meeting who can both see and use the effects. I was able to use effects prior to upgrading my zoom. Now that I have upgraded to the latest version when I join the same pre-existing meeting I am no longer able to use the effects.

Was the feature removed in the latest version?