Hey @LauraS a lot of possibilities here that could be causing the issue such as your network, your hardware, or the client and settings within.
When the 'freezing' happens, does this happen when you share a screen, turn on video, etc.?
Whether it be a video or any content? If sharing screen, have you looked into Managing advanced screen sharing settings? There are settings there that can change your bandwidth requirements which will affect your experience or settings that will increase hardware acceleration.
If you changed your video or noticed it when your video is on; there is the same with advanced video settings that will increase hardware acceleration.
If all else fails suggest uninstalling and reinstalling. Looking forward to your reply!
_______________________________________________________
Leverage
cool features and
how to's from the
Community Center. If my reply helped, don't forget to click the
accept as solution button!
⤵️