Inmate could not connect

[Ericaeliason]

My brother had a visit at Dallas correctional in Pennsylvania it allowed the family to get on but not the Inmate?

[CarlaA]

Hi @Ericaeliason, welcome to the community! 

I noticed it's been a couple of days since you posted this to the community so I wanted to check in. Can you provide some more details for us? Was your brother receiving an error that would not allow him to connect? Has he been able to connect in the past? 

[Ericaeliason]

He called me on the phone the next day and said he could not hear us or see us. I stayed on for a hour. If they are truly recorded you will see me making faces and everything. Our sister has been missing 42 days today and I had to do something to make me laugh.

[CarlaA]

I'm really sorry to hear that. I will do my best to get this figured out so that you can continue to meet with your brother via Zoom. Do you know what device he is using to connect? 

[Ericaeliason]

Whatever Dallas prison in Pennsylvania uses.