I want to turn off auto recording but there's no toggle for it

[dianajying]

I need to turn off auto recording, but there is no toggle for it, per the instructions to fix it.

The chatbot is useless and keeps sending completely unrelated articles.

I apparently need to pay to speak to a human.

The support article is just plain wrong.

Please help! This is driving me crazy.

[Frank_TB]

Hello,

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Settings.
3. Click the Recording tab.
4. Click the Automatic recording toggle to enable or disable it.

Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.

Regards

If my reply helped, don't forget to click the accept as solution button!

[JJ14]

I'm having the same problem. There's no "automatic recording" button on my settings. There's no other administrator, so this is a mystery. It's extremely annoying to have to stop recording my clients and then to discard the litter (the recording I didn't want).