How can I get a refund including surcharge?

[Sarah16]

I've already canceled the subscription, but haven't got a refund. 

How can I ask for it and get a refund for whiteboard and surcharge?

I'm currently living in New Zealand and there isn't any service center here.

[Ray_Harwood]

Welcome to the Zoom Community, @Sarah16 

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032