Hide participant name on video

[FCRC]

In previous Zoom versions it was possible to uncheck the option "Always display participant names on their video",  and no name was displayed on video. It seems that on version 5.9.3 this is not an option anymore, even if I uncheck, the participant name is shown on video. Totally excluding the participant name is also not possible anymore. Is there another way of hiding the participant name on video on the current Zoom version? 

[Bort]

Can you tell us which OS you are running the latest version of Zoom on? I have both a mac and PC, and am able to check/uncheck the Always display participant names on their video option with no issues on either. Perhaps a quick uninstall/reinstall might help fix it? 

[FCRC]

I am running the macOS Monterey with Apple M1 chip. I uninstalled and reinstalled Zoom, but the result is the same as you can see below. 

[kravatron]

I am having the same problem, same computer and OS. Both the local and advanced settings have no affect - the names are always on the locally recorded video.

[maryafreedman]

I'm running Windows 11 and having the same problems not able to hide the participants names even when checked.  I need it especially when recording.  Will there be an upgrade to correct this problem?

[KristenB_FCA]

Is there a fix for this yet?  My teachers are unable to post recordings with participants names in it. 

[thejsnbrwn]

Hey KristinB_FCA, we’ve had it fixed since the last several versions, but we didn’t notice right away because they added a new checkbox and defaulted it checked. Update to the latest one, and check in the Recording options pane in Preferences, there should be one called something like “always display participant names in video”… that one does not affect the live broadcast of the video, only the recording itself. Leave that unchecked. 

[KristenB_FCA]

Thank  you. I just confirmed with my training specialist and we did a mock recording session to verify and followed your steps above but names are still showing in the chat for the recording. 

[thejsnbrwn]

Hey again! Perhaps it works differently for chat, I haven’t gone back to the chat recordings to see how that displays after-the-fact, we just post the video recording for replay, and that has successfully now become free of names. Are you still seeing names in the video (in the little corner labels)?

[Gregers1]

I am also having the same issue, on 2 different M1 Mac's both running the M1 version of Zoom and an intel based iMac on the normal 5.9.3 version.

[OFS]

Same issue here. Intel MacOS running Zoom 5.9.3. Names are permanently added to the bottom left-hand corner of locally-recorded videos. I have another Mac running Zoom 5.9.1 and names are excluded from the locally-recorded videos. I'd prefer to not record the names as it means I have to remove them afterwards.

[GAR]

I am having the same problem, under Windows 10, Zoom 5.9.3

This creates a serious issue with recordings.

I would like to know if it is a bug or a feature.  If it is a bug, there is hope that it will be fixed in a future release.  If it is a feature we are doomed.

[Pd562]

Yes. I always had my account set to hide the attendees' names in our recordings, for their privacy. Please fix this!!

Also running Windows 10 and version 5.9.3.

[thejsnbrwn]

Having this issue as well... Intel MacOSX Big Sur 11.6.4 on MacBook Pro and iMac, Zoom version 5.9.3. Able to change the checkbox status, but it doesn't affect the video, records names into it whichever checkbox state. Please update with a fix!

[Gregers1]

I have tried out and found that they still have not fixed this in the latest update 5.9.6, so I rolled back to 5.9.1 as I have kept that version.  This is on both M1 and my Intel Macs

[IntuitivebySea]

Same issue. Downgraded to 5.9.1, and created a support ticket. All works well with the 5.9.1 for me.

Zoom support gave me this link for ARM Macs:

https://zoom.us/client/5.9.1.3506/Zoom.pkg?archType=arm64

And this one for regular Intel Macs:

https://zoom.us/client/5.9.1.3506/Zoom.pkg

I'd rather get the downgrade from the source... 

[Gregers1]

This Issue still remains in 5.10.0, thanks for nothing Zoom

[GAR]

I downgraded to 5.9.1 and I'll stay there until they fix it.

[BrettH]

Same issue here! I need a clean recording with no names on it, I add custom graphics with partipants names in post. I hope zoom fixes this.

[SergioLopes]

I've noticed just now that I have the same issue. And I have the "Always display participant names on their video" box unchecked. This did not happen previously. So we're almost in May and it's still not fixed. Now, when I add their names in the custom graphics I use, it will look weird and unprofessional. C'mon Zoom!

[prbmcm]

I have the same problem. Hope this will be solved soon. I don´t want to have the names appearing on the recorded screen. as i have to make additional editions.

[theresad]

I also have the same problem!

[GAR]

The problem is solved in version 5.10.6, just released, but only available through download from https://zoom.us/download

I have tested it and it works.  I got the information as a reply to my 'request for a new feature' – no, it wasn't a bug...

[washwords]

I'm having the opposite problem now in 5.13. I WANT the names to always display but am having to hover to make them show - is there a fix for this? (running Mac airbook with M1 chip)