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Free account password issues


I have a free account.

I send the link to others

They cannot join the meeting, because the password does not work.


I want to disable the password (enable waiting room) but the option to do so is grayed out in my settings. It states i must be an 'admin' or 'owner'

I am the only user of the account, so i should be the owner. 


Please supply a solution, i am going crazy here




Zoom Moderator
Zoom Moderator

Hi @pclibowers, welcome to the Zoom community! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.