You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2022-06-07 08:59 AM
I've been using Zoom meetings for almost 3 years without problems. Recently I have begun hosting regular meetings with a new group of clients. In each of our 3 meetings I have lost my connection to the internet (though the router light suggests that the internet is still on). This may be a coincidence (I'm considering a dedicated access point), but it has only ever happened with this group. Is there a possible explanation?
2022-06-07 09:32 AM
Hey, @Phillipson70 --
Internet connectivity issues are hard to diagnose and troubleshoot -- that's probably no news to you. 🤓
It's certainly possible - but I'd say unlikely - that "who you're Zooming with" can affect your Internet connectivity. I'll drop a few points here to ponder, based on my experience:
See details at this Zoom Support article:
I think we've all probably seen the little bar graph symbol in a user's camera video that goes yellow, then red, and their video starts to screech to a halt, and the audio slows down... then speeds up and the video comes back. Congestion anywhere can do that for individual attendees, but especially if there are 10 people on their corporate network meeting with 8 people on your corporate network.
So probably more than you wanted to know... and not really a cut-and-dry answer to your question. But hopefully it gives you something to look at to help narrow down what's happening.
If you find something, come back and let us know! People visiting the Zoom Community often find solutions in other people's posts, especially when the follow up with reliable information.
2022-06-08 02:15 AM
Many thanks for this detailed response, @Ray_Harwood - very much appreciated. As I remember the problem, I see that others' video and audio has frozen, then I get the message that Zoom is trying to connect to the meeting - it fails to do so until I reboot my router. Assuming that this is a connectivity issue, would a dedicated access point (e.g. Aruba Instant On AP11 2x2 WiFi Access Point) be a solution? (I have to say that having had many similar meetings with other groups over two years, it seems improbable that it's a coincidence that I lose connectivity with this group - it happened three times in my last meeting with them and has happened at least once on each occasion that I have met with them.)