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Distorted meetings...low bandwidth, unstable internet connection since I upgraded

juliakindon
Observer

Distorted meetings...low bandwidth, unstable internet connection since I upgraded. I was prompted to upgrade to the latest version last week, since then I have had three zooms and they have been interrupted by freezing visuals, distorted sound and the whole thing going off for minutes at a time. This is not at all satisfactory and my internet provider says that all is well from their perspective. Thanks!

2 REPLIES 2

Avatar_IT
Observer

Similarly, I am seeing users here with the "Unable to connect.  Check to make sure you're connected to a stable network that is not blocked by a firewall or proxy.  Error code: 5003"  Multiple users have this occuring today, and this was historically all good until today.  So solution as of yet.

Avatar_IT
Observer

One of my roles, supporting user's PC, has led me to observe one problem laptop.  This laptop had the Windows Defender setting de-selected for allwong Zoom to operate while inside a firewall.  Once it was now selected, all Zoom tests were good.