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Cannot launch Zoom Meeting from an email link on my Lenovo Tab M10 Plus

cudeca
Listener

I have just bought a Linovo Tab M10 Plus 3rd Generation, running Android 12. The Zoom app is installed.

When I click on the Zoom Meeting link in an email, it takes me to a Zoom webpage that says "Click Open on the dialog shown by your browser. If you don't see a dialog, click Launch Meeting below."

There is no dialog box, so I click "Launch Meeting". There is a flicker and nothing happens

I can join the meeting from any one of our other devices (Dell PCs, iPhone 13; Samsung Galaxy phone) in this way.

On this Tab M10 Plus, I can sign into Zoom and join this meeting with the Meeting ID and Passcode.

Can anyone help me join the meeting from the link in the email? Thanks!

1 ACCEPTED SOLUTION

I resolved the issue by uninstalling the zoom app, then clearing the cache AND the storage on the Play Store app, then installing the Zoom app, then clearing the cache and storage on the newly installed Zoom app. Clearing the cache wasn't enough. 

Having read your solution, I have found that no URLs were selected as "supported", so to help avoid problems in the future, I have selected zoom.com and zoom.us. I don't recognize any of the others.

Thanks

View solution in original post

6 REPLIES 6

Ohkawa
Community Champion | Customer
Community Champion | Customer

Hi, @cudeca 

 

Do you have Intune installed on your tablet?
If your email app is controlled by Intune, you will not be able to transfer the meeting ID embedded in the email link to another app.
If Intune is installed, you need to use the Zoom for Intune app (icon with the lock).

I don't have Intune on the tablet. I had to look it up to find out what it is. But thanks for replying.

Do you own a tablet? You will not be able to transfer the meeting ID embedded in the email link to another app if your email app is controlled by Intune. You need to use the zoom for in tune app if it is installed.

JanAugCPA
Listener

I have the same exact problem, on my new Galaxy S8 tablet. I am quite proficient at Zoom with a pro account, I have loaded the app and signed it in, and I can start a meeting or I can join other meetings with the meeting number and passcode, but the Android app on the new tablet simply will not open from a link in an email. Links still work fine on the old tablet and on my android phone. The tablet definitely does not have an app called Intune. I have requested tech support. 

I figured it out, which wasn't easy (googling the issue mostly brought up suggestions that the Android app needed to be installed). It's in Android Settings/Apps/Choose Default apps /Opening links. Make sure "open links in apps" is already On (mine was) then go down to Zoom, make sure" Open supported links" is on (again, mine was) then click on Supported web addresses - where on my tablet nothing was turned on from a list of possible options. Select the ones that resemble URLs you receive (I chose a couple of zoom.us) or maybe all of them?

 

This should not be so obscure and hard to get to.  I uninstalled and reinstalled the app just to make sure I wasn't overlooking anything obvious, and this setting was never offered. Hope this works for you. 

I resolved the issue by uninstalling the zoom app, then clearing the cache AND the storage on the Play Store app, then installing the Zoom app, then clearing the cache and storage on the newly installed Zoom app. Clearing the cache wasn't enough. 

Having read your solution, I have found that no URLs were selected as "supported", so to help avoid problems in the future, I have selected zoom.com and zoom.us. I don't recognize any of the others.

Thanks