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Black screen while screen sharing

FCHIT
Observer

Multiple users have come up to us and reported broadcasting a black screen during screen sharing. This is on devices with only an integrated graphics processor, so the solution from the help section does not seem to apply.

1 REPLY 1

Rupert
Note Taker

Hi @FCHIT 

 

Is this that you users are seeing a black screen when you are Screen Sharing, or other users see a black screen when your users are Screen Sharing?

 

Is this when Sharing a whole screen, or a specific application window?

 

Are these Windows or Mac computers - and is everyone on the latest version of Zoom?