Black screen while screen sharing

[FCHIT]

Multiple users have come up to us and reported broadcasting a black screen during screen sharing. This is on devices with only an integrated graphics processor, so the solution from the help section does not seem to apply.

[Rupert]

Hi @FCHIT 

Is this that you users are seeing a black screen when you are Screen Sharing, or other users see a black screen when your users are Screen Sharing?

Is this when Sharing a whole screen, or a specific application window?

Are these Windows or Mac computers - and is everyone on the latest version of Zoom?

[lrousos]

I have the latest version of Zoom, Windows 10.  I often get a black screen when the teacher shares his screen.  Zoom HELP has a fix for Windows users but only if your computer uses NVIDIA graphics-- you change some settings and restart. My computer is an ASUS with Intel graphics. Intel HELP suggests updating the current driver or downloading a more generic driver from Intel.  Not sure I can handle that without specific instructions for my computer. I may try it if I don't find any other suggestions here. 

[sc-josh]

We have the same issue. Windows 10 with latest Zoom client. Host shares screen, all participants of the meeting see black. We do not have Nvidia cards, we use Intel integrated.