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Audio/microphone issues


When I use my HP laptop only in Zoom, I have no issues. 


On Sunday mornings, for Sunday School, we have been using a camera attached via USB that also has a microphone.  This is so attendees via Zoom can see the attendees in person.


Now, when I use on Sunday, Zoom will not recognize the microphone.  If I go to settings the settings are frozen, i.e. cannot test microphone or see an option to switch from laptop to camera or vice versa.


How do I get around this?


Community Champion | Customer
Community Champion | Customer

Hello @RyanH2008 ,


Not sure if you are using Windows 10 or 11 but I can make a few suggestions.


#1 - Make sure you have the current version of the Zoom Client, currently at 5.16.6 as of October 30th 2023.


#2 - Update any software required for the USB camera


#3 - Check that Windows is up-to-date.


#4 - Try using the USB camera on another computer using Zoom to verify it has not failed.


#5 - If you know the USB camera is working, try using a different USB Port (if available) on the computer.


#6 - Use the Windows Camera app to take photos and videos. To find the Camera app, select Start > Camera. 


#7 - If you have verified the camera is working, try to re-install Zoom after using the ZoomClean utility. 

         I have linked the Zoom Support Docs to ensure you can uninstall the client using the "CleanZoom" utility.


How to uninstall and reinstall Zoom


I hope that this provides the information you need, reply if you have any further questions. Otherwise, consider marking the solution as "Accepted" so others may find this solution as well!