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Incoming Webhook bot loses some channels connections


Hi colleagues,

We have been using Incoming Webhook for months. Since 12/17 we noticed that some channel connections become invalid: webhook request returns status code 400 and error "No channel or user can be found with the given to_jid". I "regenerate" token, it helps, but after hours it could happen again. Or continue working. Or stop working again with the same error later.

Did anyone face the same problem? What is the reason? How to resolve it? We didn't changed anything using webhook on our side. I couldn't be sure that i'll not miss some important notification, but always regenerate token is just a temporary solution, it makes me really wistful


Zoom Moderator
Zoom Moderator

Hello, @itssvet , Greetings from the Zoom Community! 


I wanted to check in because I noticed that your discussion has not yet received a response from the community. I'm glad you were able to contact our support staff, who were able to investigate this issue further. Please don't hesitate to share the findings with us in the community.


Zoom Community Team



Carla (she/her/hers)
Zoom Community Team
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